Members of the public taking the opportunity to meet the Perak Menteri Besar.

IPOH, 13 September 2022 - The MESRA Programme Meet the Clients Day conducted by the Perak State Government since last February has successfully resolved more than 600 complaints out of 873 complaints received.

Perak Menteri Besar Dato' Seri Saarani Mohamad said it comprised 70% of complaints closely related to the authority of the state government which is committed to providing the best service to every community.

"Throughout the six series of the programme, the state government received a total of 873 complaints and more than 70% of them were resolved and further action taken.

"This means that the people understand that they need to come here to make a complaint for us to coordinate according to the state government’s capacity," he said.

He said this in a press conference after the State Government MESRA Programme Meet the Clients Day Series 6/2022 at the Indera Mulia Stadium here.

Also present were State Secretary Dato' Ahmad Suaidi Abdul Rahim, State Legal Adviser Dato' Azmir Shah Zainal Abidin and State Financial Officer Mohd Zaki Mahyudin.

Dato' Seri Saarani Mohamad added that from the complaints received, land-related problems were the highest complaints received with most regarding the latest status of applications and the reasons why their applications were rejected.

"There are also unsolved complaints involving federal government matters, but we still listen and forward them to the central government.

"For example, such as birth certificates and citizenship issues, the state government will try to help them as best as possible," he said.

Meanwhile, for the State Government MESRA Programme Meet the Clients Day sixth series, a total of 118 complaints were received and some successfully resolved, while the rest would be resolved within the period set by the relevant department or agency.

Source : Corporate, SUK Perak.